Tixel is the ticket helpdesk service provided to you by your website or software systems supplier, who will always store your personal details securely. We’ll use your details to provide the service that you have requested and communicate with you in the way(s) that you have actively agreed to.
Your data will never be used for analysis purposes, and only to help us provide the best service possible and to contact you about a service we already provide. We will never pass your details on to anyone else without your explicit consent.
You are free to change your mind at any time by changing your contact preferences online (where applicable), or by emailing firstname.lastname@example.org
Please contact your website or software systems supplier for contact details
We collect information you provide, like your name, telephone number (landline or mobile) and email address when processing your enquiries, supporting your services as per the tickets raised, delivering services you have ordered from us and providing business related transactional communications (e.g. Invoices) or service and maintenance communications (e.g. Updates in response to support tickets you have raised).
We may also use Google Analytics cookies to collect information about how visitors use our site. The cookies collect information in an anonymous form, so we don't know who is using our site.
Data is collected from either:
We collect no other data from third party services.
We employ safeguards, such as formal Data Protection and Data Retention policies, to protect your privacy.
To opt out of any of the above processing, please contact us.
You are under no legal requirement to provide your personal data and you are not required to provide personal data to us. However, your failure to do so may affect our ability to provide the services you request – for instance, letting you know about important support issues, such as expected maintenance and downtime of services we provide. We will not be liable for compensation if we are not able to contact you.
You can control the e-mail communications you receive by logging in to Tixel and going to your profile. You can also unsubscribe from notifications from any ticket by viewing the communication settings on the ticket itself. Alternatively, contact us for any assistance.
Under the GDPR you, as the data subject, have the following rights:
We will not charge you for a copy of the data we hold about you and will respond to requests within 30 days.
If any of the information we have is wrong, let us know and we’ll correct it.
We will never sell your personal data to another organisation.
We may disclose your personal data if required by law or to enforce our legal right.
We may disclose your data to service providers who render services to us or you on our behalf (all of which are contractually obligated to act only on our instructions and in accordance with applicable laws, including GDPR), which includes our accountants.
We will keep your information for as long as you are a service user or subscriber with Tixel. After your stop your contract with us, we will hold your personal data for a maximum of 6 years before gaining further consent, unless instructed differently by you. This is in compliance with HMRC for invoice and tax purposes (see https://www.gov.uk/self-employed-records#6). We will review our criteria for determining our retention period regularly.
We will collect, process and store your data safely and securely.
Our staff are trained in current Data Protection regulations and are required to abide by our Data Protection Policy.